Privacy Policy

Last updated: [07/09/2026]

Skyward Restoration Inc. (“Skyward Restoration,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through skywardrestoration.ca (the “Website”). This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices available to you. This Policy is intended to comply with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA).

By using the Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with the Website:

1. a) Information you provide directly, such as when you submit a contact form, request a quote or booking, call or email us, or otherwise communicate with us:

• Name
• Phone number
• Email address
• Property address and details about the service you’re requesting
• Any other information you choose to include in a message or form submission

1. b) Information collected automatically, such as:

• IP address, browser type, and device information
• Pages visited, time spent on the Website, and referring/exit pages
• General location information (e.g., city-level, based on IP address)
• Cookies and similar tracking technologies (see Section 5 below)

We do not knowingly collect sensitive financial information (such as full credit card numbers) through the Website; any such information provided in connection with an actual service engagement is handled separately and is not stored on the Website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and booking submissions;
• Schedule and coordinate restoration, remediation, cleaning, construction, or related services;
• Communicate with you about your project, including, where applicable, coordinating with your insurance company or adjuster on your behalf and with your authorization;
• Improve and maintain the Website, including troubleshooting and analyzing usage trends;
• Send you information about our services, where you have not opted out and where permitted by law;
• Comply with legal obligations and protect our legal rights; and
• For any other purpose disclosed to you at the time your information was collected, or with your consent.

3. How We Disclose Your Information

We do not sell your personal information. We may share your information with:

• Service providers and contractors who assist us in operating the Website or delivering our services (e.g., website hosting providers, scheduling/booking software, email providers), who are contractually required to protect your information and use it only for the purposes we specify;
• Insurance companies and adjusters, where you have engaged us in connection with an insurance claim and have authorized us to communicate with your insurer on your behalf;
• Subcontractors or trade partners involved in delivering a specific service you have requested, where necessary to complete that work;
• Professional advisors (such as legal or accounting advisors), where necessary;
• Government or regulatory authorities, where required by law, court order, or valid legal process; and
• A successor entity, in the event of a merger, acquisition, or sale of all or part of our business, subject to applicable privacy law.

4. Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect personal information collected through the Website against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Where feasible, information collected through the Website is stored on servers located in Canada or with providers that maintain appropriate safeguards; where information may be processed or stored outside Canada (for example, by certain third-party service providers), it may be subject to the laws of that jurisdiction.

5. Cookies and Tracking Technologies

The Website may use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze Website traffic (for example, through tools such as Google Analytics). You can control or disable cookies through your browser settings; however, doing so may affect certain features or functionality of the Website.

6. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Withdraw your consent to our collection, use, or disclosure of your personal information (subject to legal or contractual restrictions and reasonable notice); and
• Ask us to delete personal information we hold about you, where we are not required to retain it for legal, contractual, or legitimate business purposes.

To exercise any of these rights, please contact us using the information in Section 9 below. We may need to verify your identity before responding to your request.

7. Third-Party Links

The Website may contain links to third-party websites (such as social media platforms or review sites). This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party website you visit.

8. Children’s Privacy

The Website is not directed at children, and we do not knowingly collect personal information from individuals under the age of 18 through the Website. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact:

Skyward Restoration Inc. 340 50 Ave SE, Unit 309, Calgary, AB T2G 2B1

Email: info@skywardrestoration.ca

Phone (Calgary): (403) 319-4109

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The “Last updated” date at the top of this page indicates when this Policy was last revised. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada, including PIPA and, where applicable, PIPEDA.